Perhaps there was a mistake during delivery...

First, we want to let you know that we're sorry you haven't yet received your entire order. We'll look into the situation with you; there may have been an error. Here's the important information to check:

> Check your postal address

It's important to check your postal address in your Koksoak customer account; there might be an error. You can verify it by logging into your account or simply by checking the delivery address on your invoice.

> View your order tracking information

If your postal address has been verified, the next step is to check the location of your package. You can track your package at any time by accessing your Koksoak customer account .

- The information on the package indicates that it has still not been delivered

Good news, your parcel is still in transit.

    - Your tracking number hasn't provided any further information for a while.

    If you haven't received any updates for a while, it means your package is either no longer moving or is in transit between two checkpoints. For example: Your package is in the hands of your country's customs.

      - The information on the package indicates that it has been delivered

      In this case, the best thing to do would certainly be to contact your local post office to find out why you still haven't received your package even though the tracking information indicates otherwise. They will likely be able to give you information that only they can provide.

      We hope this answers your questions. If you require any further information regarding your order, please do not hesitate to contact us at info@koksoak.com .